Terms & Conditions

Definitions
These are the Terms & Conditions under which Florida Dream Vacations Orlando ("FDV", "we") agree to provide rented holiday accommodation to the Client ("the Client", "the tenant"). Landlord is the registered owner of the property.

Terms of the Agreement:

1. The Landlord or appointed Management Company has the right to inspect the premises without prior notice at any time to enforce the terms of this agreement. Should the Tenants violate any of the terms of this agreement, the rental period shall be terminated immediately. The Tenants waive all rights to process if they fail to vacate the premises upon termination of the rental period. The Tenants shall vacate the premises at the expiration time and date of this agreement.

2. Cancellation -The Client may cancel this agreement at any time before the Holiday Period ('Cancellation'), although the Client shall then be liable to pay to ourselves the following:-
Where Cancellation is more than 60 days prior to the commencement of the Holiday Period, the Client shall receive a full refund of any monies paid – less any admin costs that have been incurred as a result of the booking/cancellation. (4%+$30 of monies paid approximately)
Where Cancellation is less than 60 days prior to the commencement of the Holiday Period, the Client is liable to pay to us the total Rental Cost – no refund of monies paid
All, cancellations must be notified by the Client in writing to ourselves.
Please note bookings made via Booking Websites other than our own may vary.
We recommend that you take out travel insurance to cover the cost of your accommodation should you need to cancel for any reason.  Where a booking has been transferred due to Covid-19 no further monetary refund can be made.
3. USA and local calls are included. Emergency medical and police service can be called by dialling 911.
4. The Tenants shall maintain the premises in a good, clean, and ready to rent condition, and use the premises only in a careful and lawful manner. The tenants shall leave the premises in a ready to rent condition at the expiration of the rental agreement, defined by the Landlord as being immediately habitable by the next tenants.
5.  GOOD HOUSEKEEPING/SECURITY BOND Tenants shall pay for maintenance and repairs should the premises be left in a lesser condition, and this is not covered by the Damage Coverage/security deposit or insurance as applicable to your booking - The tenants agree to reimburse the Landlord for any costs incurred which is not covered by the above
Damage Protection Coverage - Bookings are protected under the Waivo protection program. Coverage details can be found by visiting this link – Florida Dream Vacations Orlando - Waivo®
–The charge listed as Damage Protection Fee on your booking/quote covers up to $1500 damage protection coverage for the rental property.
Note - Should loss or damage caused by the Client to the Accommodation be of a value in excess of the protection coverage, or outside the remit of the protection cover, then the Tenant shall fully reimburse the Landlord of any outstanding amounts within 14 days of the completion of the Holiday Period, this will be charged to your card or recovered by legal means.

6. For the avoidance of doubt, none of the Payments include the cost of appropriate travel/holiday insurance. The Client is advised to take out appropriate cover.
7. The Tenants shall dispose of all waste material generated during the rental period in a lawful manner and in accordance with the community rules which are detailed in the property file inside the
home. (any charges made due to excess trash removal at end of stay may be charged) Tenant is cautioned not to leave trash outside for long periods of time because it attracts animals

8.Tenants must ensure that rules and instructions sent prior to arrival, or detailed in our home, or in the information book provided in our home, are complied with at all times.

9.The Tenants shall pay for any damage done to the premises over and above normal wear and tear – see clause 5
10. Pets are allowed in accordance with the policy of each home and must have prior consent with the owner. Owners must clean up after their pet at all time and ensure any pet hairs are removed from the home before departure. Pets should not be left unattended in the property unless properly secured in appropriate cage, this includes the pool deck areas.
11.The Tenants shall not sublet the property. The Lead Guest must reside at the property for the duration of the tenancy and is responsible for their party in upholding the terms and conditions
12. The Tenants shall have no more than maximum allowed persons reside or sleep on the premises as detailed on the booking form. maximum occupancy limits strictly adhered to, this number includes, adults, children and babies.
13. Tenants agree
That only those persons named on the Rental Agreement shall reside at the Accommodation – any additional visitors must be advised and approved by FDV/Landlord. Visitors count towards the maximum occupancy number of the home.
A photo id of the lead party member must be sent with the completed booking form.
Strictly no party groups.
The Tenants shall behave in a civilized manner and shall be good neighbours respecting the rights of the surrounding property owners. The Tenants shall not create noise or disturbances likely to disturb or annoy the surrounding property owners. Creating a disturbance of the above nature shall be grounds for immediate termination of this agreement and Tenants shall then immediately vacate the premises. Quiet hour starts at 10 PM and Pool and outdoor noise should be kept to a minimum.
14. Smoking is NOT allowed inside our home – we do allow smoking outside, but all evidence of smoking must be removed and any damage to furnishings are chargeable. No smoking of any substances other than cigarette tobacco or e-cigarettes is allowed – any signs or smell of any drug, legal or otherwise (including Marijuana) will result in additional charges and possible eviction and termination of contract.
15. Landlord shall provide towels, linens, cups, knives, forks, spoons, dishes, and other items as commonly used by the Landlord’s family. Toilet paper, soap, dish detergent, laundry soap, shampoos, and other consumables are to be purchased by the Tennant. (A starter supply of terms has been provided) No reimbursement will be made for unused consumables left at the premises. If consumables exist at the premises when the Tenant arrives the Tenant is free to use them...
16. The Tenants and Tenants' Guests shall hereby indemnify and hold harmless the Landlord/FDV against any and all claims of personal injury or property damage or loss arising from use of the premises regardless of the nature of the accident, injury or loss. Tenants expressly recognize that any insurance for property damage or loss which the Landlord may maintain on the property does not cover the personal property of Tenants, and that Tenants should purchase their own insurance for Tenants and Guests if such coverage is desired.
17. Tenants agree to pay all reasonable costs, attorney's fees and expenses that shall be made or incurred by Landlord/FDV enforcing this agreement.
18. Tenants expressly acknowledge and agree that this Agreement is for transient occupancy of the Property, and that Tenants do not intend to make the property a residence or household.
19. We occasionally experience outages that are beyond our control. We report outages as each occurs. No refunds or compensation will be given for any outages.
20. There shall be no refunds of rents due to shortened stays or ruined expectations because of weather conditions.
21. If the property should go on the market for sale, it may be shown to qualified buyers during the Tenants’ stay. Every effort will be made to schedule the showing at a convenient time and not interrupt the Tenant’s vacation. Tenant shall allow reasonable viewings of the home between 9 am and 8 PM present or not.
22. There shall be no refunds of rents because of shortened stays or ruined expectations due to work and family emergencies or other commitments.
23. It is the tenant’s responsibility to learn about safety precautions, warning signs of water conditions, and safety procedures concerning swimming in or being around the pool. Tenant agrees to have a responsible adult supervising minors while they swim in the pool. Tenant is hereby notified that the pool can be dangerous and tenant accepts fully the risks involved. Tenant is further notified to be cautious when exiting the rear of the home as the pool is open and in close proximity to the entry ways and can be a hazard. All pool doors are alarmed for safety and additionally, where installed at the property, there is an option of a child safety fence to be erected. Under no circumstances should any alarm be tampered with or disabled. 
24. Only legally owned and permitted firearms shall be allowed on the premises according to State and local laws.
25. Tenant agrees that Fireworks and other hazardous materials shall not be used in or around the property.
26. Tenant shall use the property for legal purposes only and other use, such as but not limited to, illegal drug use, abuse of any person, harbouring fugitives, etc; shall cause termination of this agreement with no refund of rents or deposits.
27. Tenant agrees not to access the “owner’s closet”, even if unlocked, which contains cleaning supplies and chemicals that could be hazardous to children and adults.
28. Tenant is advised that if the property may contain a gas stove and cook top, gas heating, gas grill, and other gas powered items and will seek help from management if the proper operation of such items is not fully understood.
29 The property has a fire extinguisher installed near the kitchen area. The fire extinguisher was fully charged at last inspection. It is the duty of the tenant to inform management immediately should the fire extinguisher become less than fully charged. Tenant agrees to use the fire extinguisher only for true emergencies.
30. Property has fire alarms installed and they are believed to function properly at the time of rental. Tennant will notify management without delay if a fire alarm “chirps” or has a low battery condition.
31. Tenant is advised that there is a carbon monoxide detector on the property and they are believed to function properly at the time of rental. Tennant will notify management without delay if a fire alarm “chirps” or has a low battery condition.
32. Tenant shall see to their own security while in the property by locking doors, windows, garage doors, etc. when it’s prudent to do so. The property must be alarmed at all times when the property is vacant at any time and and doors locked at all times.
33. Valuable items left behind by tenant will be held for the tenant and every reasonable effort will be made to contact the tenant for return.
34. Cable TV is provided and service level has been chosen by the Landlord. No refund of rents shall be given for outages, content, lack of content, or personal preferences with regard to cable TV service.
High speed wireless internet is provided as a convenience only and is not integral to the agreement. No refund of rents shall be given for outages, content, lack of content, speed, access problems, lack of knowledge of use, or personal preferences with regard to internet service.
35. Tenant agrees that Air conditioning shall not be set below 72 degrees and heat shall not be set above 78, and that the fan setting shall be “Auto”. Doors and windows shall be closed when either heat or air conditioning is in operation. Under no circumstances should any alarm be tampered with or disabled.
36. For security of the homes and our guests, many homes have Cameras, these are normally a Ring Door Bell, Camera on Driveway and at the side of homes over pool equipment, - Cameras are not inside the home or pool area. These are a measure to keep the property/guests secure. The equipment must not be tampered with or disabled in any way.

37 Disclaimer

Ourselves or any representative of us shall not be liable to the Client for the death of or injury to the Client or loss or damage to the Client's property unless due to negligence and/or failure of ourselves to perform its obligations under this agreement or under the general law.
For the avoidance of doubt, none of the Payments include the cost of appropriate travel/holiday insurance. The Client is advised to take out appropriate cover.
In particular, we wish to draw to the attention of the Client that where the Accommodation includes a swimming pool, care must be taken and children supervised at all times. Where pool heat has been paid for, the client cannot be held responsible for lack of heat at any time where the outside temperature is low enough that the heat pump reaches its low temperature cut off. The temperature cut off can vary as it is the temperature at the equipment so it is difficult to put an exact figure on this – but as an example air temperature of around 58 degrees Fahrenheit
The Client's Accommodation may be situated on developments which consist of both residential and vacation homes. We shall not be liable to the Client for any noise, nuisance or inconvenience suffered as a result of any ongoing construction work being carried out.
In the event of equipment breakdown, we will endeavour to have repairs carried out as quickly as possible, the landlord cannot be held responsible for breakdown or delay

38 . Interest and payments
All sums due from the Client to ourselves which are not paid on the due date (without prejudice to the rights of ourselves under these Terms & Conditions) shall bear interest at the annual rate of 4% over the base lending rate of HSBC Bank Plc
Payments, inclusive of Taxes and other duties.
39. Proper Law & Jurisdiction

This agreement shall be governed by USA law in every particular including formation and interpretation shall be deemed to have been made in the USA  Any proceedings arising out of or in connection with this agreement may be brought in any Court of competent jurisdiction in the USA. The submission by the parties to such jurisdiction shall not limit the right of ourselves to commence any proceedings arising out of this agreement in any other jurisdiction it may consider appropriate.
40 .Force Majeure

Both parties shall be released from their respective obligations in the event of national emergency, war, fire, flood, rendering the property uninhabitable and beyond the reasonable control of the owner to provide said accommodation for the booked dates.
The owners will not be responsible for refunding any monies due to, but not limited to, Extreme weather conditions, flight disruption or other travel related claims including Pandemic or other health emergency, or job related issues - Travellers should covered by a Travel Insurance Policy taken out by the guests at their expense to protect their investment.
Please ask at time of booking for a link to Travel Insurance Policy if not shown on your booking information.

PRIVACY RULES – we take your privacy seriously – under GDPR rules, as a customer, we are able to email you and receive communications from us - this may include information regarding offers, promotions and news about our portfolio of vacation homes – full terms and conditions and privacy rules can be viewed on our website www.floridadreamvacationsorlando.com

June 2023