PRIVACY POLICY

Website policy Introduction 

This website is owned, managed and operated by Mrs Patricia Richardson owner of the website name Floridadreamvacationsorlando.com. Any personal information provided to the website or Mrs Patricia Richardson is controlled by Mrs Patricia Richardson. This Privacy Notice explains how we collect, use and store personal information about you when you use this website. 

Links Calendar link 

If you Click our Calendar Link you will be diverted to the Owners Direct/Home Away site. We may from time to time establish relationships with other organisations that will enable you to access the web sites of such organisations directly from our site. Each individual organisation operates its own policy regarding the use and sale of personal information and the use of cookies. If you have a particular interest or concern regarding the way your personal information will be used then you are advised to read the privacy statement on the relevant site. We will try to provide you with links to high quality, reputable sites which we believe will be of interest and relevant to you, but please note that such third party sites are not under our control and we do not contribute to the content of such sites. When you click through to these sites you leave the area controlled by us. We cannot accept responsibility for any issues arising in connection with either the third party's use of your data, the site content or the services offered to you by these sites.

Security

We do not take payments via this website We do use Paypal invoicing if requested for payments, This helps to protect your personal information As with any standard email, emails containing your personal data sent to or from us will not be encrypted. 

PRIVACY  policy

How we use your data.

We collect and process data about enquirers and guests to promote, deliver and improve our services. This privacy notice describes what personal data we collect, how we use that personal data, and how to ensure that our processing meets your expectations.   

We process personal data about enquirers and guests before, during and after their stay to support our business interests, which include:

 Making enquirers and guests aware of news and offers from Floridadreamvacations

Providing services to our guests and recording what services we have provided;

Managing the health, welfare, safety and security of our guests;

Handling enquiries, complaints and investigations;

Monitoring and improving the quality of our services;

Researching and understanding market needs to improve our marketing effectiveness;

Personal data you provide to us

We collect personal data you provide to us when you enquire, book with us, for example:

 Enquiry: Personal details (name, gender, age etc.), contact information (home address, phone number, email address etc.), details of your communications preferences;

Booking: Personal details, contact information, booking preferences, financial details (credit/debit card, bank details),  other travel details (vehicle registration)

Enquiries & Complaints: Personal details, contact information, enquiry or complaint details;

Loyalty Programme if applicable: Personal details, contact information, communications preferences, 

Surveys & Market Research: Responses to Reviews

 Personal data generated by your interactions with us

Your interactions with us will result in personal data being created and stored by us. Examples include:

Booking: Booking party details, 

Enquiries & Complaints: Enquiries or complaints and associated investigation and correspondence before, during or after a stay

Loyalty Programme: Nights stayed and spend

Personal data we create

We analyse the personal data we hold in order to improve the effectiveness of our direct marketing communications or to deliver our loyalty programmes. This can, in turn, generate personal data; for example, helping us to decide which marketing communications are likely to be of interest to you, or to determine your loyalty status.

Personal data from other organisations

We receive personal data from other individuals or third party organisations. For example, when making a booking we will receive details of all members of the booking party from the guest making the booking. We may receive personal data from third party organisations including travel agents processing bookings on a guest’s behalf, , or from social media where personal data has been posted on our social media pages. 

Use of personal data

We do not process sensitive personal data about you except where there is a legal reason to do so.  

We process personal data about children to provide services when they are guests in our home, but do not seek to collect personal data about children for any other purpose.

We may from time to time be asked to process personal data relating to criminal history of individuals, for example if we receive a request from law enforcement authorities, or when investigating security matters that might involve law enforcement.

 We use personal data with your consent, or where it is necessary in order to:

 Enter into a contract and deliver services for you;

Comply with a legal duty;

Protect your vital interests or the vital interests of those around you;

For our own lawful interests or those of other organisations, provided your rights don’t override these.

We will only use personal data about you for the purpose(s) it was collected for or closely related purposes, and will inform you or seek your consent if we need to use it for other purposes.

 If you enquire about our services we may ask your consent to provide you with news and offers about our services that you may find of interest. Depending upon your preferences, our communications with you may include:

 Email: We monitor our email communications, including where emails are undelivered and whether or not they appear to have been read. We may cease sending you email communications should we be unable to deliver email to you.

Post: We may from time to time send postal communications.   Where letters are returned to us, or where external data providers notify us of changes, we take steps to update our records. We may cease sending you postal communications if we believe we are no longer able to contact you at the address on file.

Calls: Calls made to us, and calls received from us, are not recorded

You may withdraw or amend your consent to receive news and offers at any time.

When you make a booking either directly or through a third party agent, we will collect personal data about you and other travellers in your group to effect the booking, including your names, genders, dates of birth, home addresses, phone, email, specific preferences relating to the booking you have selected, and your payment details. We need this data to enter into a contract with you.

 If you provide us with personal data about any other individuals included in a booking, you must have the authority of those individuals to provide their personal data to us for the purposes set out in this Privacy Notice, and will remain accountable for the information provided. It is the responsibility of the booking leader to ensure that personal data about the group members is accurate and up to date.

 If you commence a booking through our website and provide your contact details as part of the booking process, but do not complete that booking, we may send you up to three reminder emails to help you to complete the booking. This will not affect any preferences you have registered with us.

 Before your stay, you will receive information about your booking by email.

Feedback  - Upon completion of your stay, we may contact you to seek feedback on your experience to understand your satisfaction level so that we can improve the quality of services we offer, and to assess the performance of our management team and housekeepers  

Queries  -Should you have queries before, during or after your stay, then we will use information related to your stay such as travel details, billing, communications and other information we may have on record or which you or third parties may provide to us, to resolve your query.

 We may also contact you with information following the stay you have taken, or if there are queries relating to your payment or the services you have received. 

We process personal data about enquirers and guests in the UK and  USA. Enquiries and bookings are processed in the European Union, where our systems may be accessed by Mrs Patricia Richardson and Mr Leslie Richardson.

 We contract other companies and individuals to perform certain activities on our behalf. Examples include:

 Processing payments: banks, payment service providers;

Sending postal mail and e-mail communications: postal services, couriers, 

Providing services in relation to the management and care of our home.

These contractors have access to personal information needed to perform their functions, but are not permitted to use it for other purposes.

You have rights over how we use personal data about you, and can exercise those rights by contacting Mrs Patricia Richardson and Mr Leslie Richardson 210 Ecclesall Road, Sheffield S11 8JD United Kingdom +44 (0) 114 3276685 or +44 (0) 7940246508 or email pat.sol4208@hotmail.com

In some cases our ability to uphold these rights for you may depend upon our obligations to process personal data for security, safety, fraud prevention reasons, or because processing is necessary to deliver the services you have requested. Where this is the case, we will inform you of specific details in response to your request. to processing

Where we have obtained your consent for processing of personal data about you, you have the right to withdraw your consent at any time. Where we process personal data about you in ways for which your consent is not required, for example to record your stay history, you may ask us to cease processing, or restrict the nature of the processing, if you wish.

You may request a copy of the personal data we hold about you. This includes obtaining personal data about you in electronic form to provide to a third party should you wish to do so.

We will update or amend personal data we hold about you if you inform us of inaccuracies

We retain personal data for the period required for processing, and where we are under an obligation to do so, for example billing data is retained in accordance with anti-money laundering and financial records keeping requirements.

How to complain about our processing of personal data

 If you have a concern or complaint about our processing of personal data, please contact Mrs Patricia Richardson and Mr Leslie Richardson 210 Ecclesall Road, Sheffield S11 8JD United Kingdom +44 (0) 114 3276685 or +44 (0) 7940246508 or email pat.sol4208@hotmail.com.

 If you are not satisfied with our processing of personal data, how we have responded to your complaint about the processing of personal data, or you believe our processing of personal data is not in accordance with the law, you have the right to complain to the Information Commissioner’s Office (ICO) by calling +44 (0)303 123 1113, or visiting https://ico.org.uk/concerns/

personal data   - We take the security of your personal data seriously, and use security policies, standards, technologies and ongoing training to safeguard the personal data we process from improper access, use, alteration, destruction and loss.

 Where we share your personal data with other companies as described above, we require those companies to process your personal data to an equivalent level of security. 

All enquiries relating to data protection, including communications should be addressed to  Mrs Patricia Richardson and Mr Leslie Richardson 210 Ecclesall Road, Sheffield S11 8JD United Kingdom +44 (0) 114 3276685 or +44 (0) 7940246508 or email pat.sol4208@hotmail.com

Changes to this policy  - This policy was last updated on 14th April 2018. When changes are made to this policy, we will publish the changed policy on our websites with details of the changes.